Responsive problem resolution.
Call Center and User Help Desk Solutions help you meet the challenges of change with a single, ultra-responsive point of contact for all IT staff and end-user queries and problems. They bring consistency to support functions across your enterprise. They help cut service-resolution times, and free IT resources to focus on core business issues and competencies.
If your enterprise has a multi-facility, multi-location, or global workforce utilizing a distributed client environment, establishing an efficient user helpdesk can yield significant productivity gains.
Drawing on wide experience in call center management, end-user support, and escalation management, CyberCore service professionals collaborate with IT staff to set up and operate diverse helpdesk functions. They take advantage of proven expertise in call workflow management, triage, knowledge capture, trouble-ticket routing, problem escalation, and other key helpdesk-related functions to enhance the business return on your IT investments.